Refund policy

Refunds

Due to the delicate nature of our products, we do not accept returns or exchanges. We thank you for your understanding. Feel free to contact us at sales@gatesgems.com with any questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We carefully package all products to help ensure that they are not damaged during the delivery process. We cannot be liable for any damage that occurs during delivery. If the product appears damaged upon arrival, please contact the relevant delivery service to file a damaged freight claim. Please get in touch if you have questions or concerns about your specific item.